Refund policy

Thank you for shopping with Xeaper (operated by Webly Studio, Inc.). Each of our products is made on demand and customized for you. Please read our Return and Refund Policy carefully, as it explains the only situations where returns or refunds will be accepted.

1. Order Cancellation

  • Orders can be cancelled only before they enter production.

  • Once an order is sent to Printify or a production partner for fulfillment, it cannot be cancelled or changed.

  • If you wish to cancel an order, please contact us at support@weblystudio.com within 2 hours of placing your order.

2. Eligible Returns and Refunds

We accept returns or issue replacements only under the following circumstances:

  • Defective, Misprinted, or Damaged Items

    • If your item arrives defective, misprinted, or damaged, please contact us within 7 days of delivery with clear photo or video evidence.

    • After verification, we will issue a free replacement or refund.

  • Wrong Item Received

    • If you receive the wrong design, color, or size compared to your order confirmation, please notify us within 7 days of delivery with proof (photos).

    • We will arrange a replacement at no additional cost.

  • Lost Packages

    • If tracking shows your order was lost in transit or has not been delivered within the estimated timeframe, we will verify with our fulfillment partner and re-ship the item at no additional cost.

3. Non-Eligible Situations (No Refund or Return)

Refunds and returns will not be accepted in the following cases:

  • Buyer’s remorse or change of mind (e.g., “I don’t want it anymore” or “ordered by mistake”).

  • Wrong size, color, or style ordered by the customer. Please refer to our size chart before purchasing.

  • Minor variations in color tone, brightness, or print placement due to the printing process.

  • Items lost due to an incorrect shipping address provided by the customer.

  • Delays caused by customs clearance, weather, or other circumstances beyond our control.

  • Packages marked as “delivered” by the courier but claimed as not received.

  • Items that have been used, washed, worn, or altered after delivery.

  • Personalized or custom designs approved by the buyer prior to printing.

4. Return Requirements

  • Returns are only accepted for issues listed in Section 2 (defective, damaged, wrong, or missing items).

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Unauthorized returns without prior approval will not be accepted or refunded.

5. Return and Replacement Process

  1. Contact us at support@weblystudio.com within 7 days of receiving your order. Include your order number, description of the issue, and photo/video evidence.

  2. Once approved, we will provide detailed return or replacement instructions (including the designated return address if required).

  3. Do not send items directly to Printify unless instructed. Unauthorized returns will not be processed.

  4. After the issue is verified, we will process a replacement or refund within 5–10 business days.

6. Refund Processing

  • Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • Shipping fees and insurance (if applicable) are non-refundable.

  • Replacements are shipped at no extra cost to you once approved.

7. Print-on-Demand Production Disclaimer

  • All Xeaper products are made on demand using Printify’s global print network. Because each item is custom-made, small variations in print placement or color are normal and not considered defects.

  • Xeaper and Webly Studio, Inc. partner with Printify-approved facilities for printing, packaging, and shipping of your orders.

8. Force Majeure

  • Xeaper (Webly Studio, Inc.) is not responsible for delays, damages, or non-deliveries caused by events beyond our control, including natural disasters, customs delays, labor strikes, or carrier disruptions.

9. Contact Us

If you have any questions about this policy, please contact us:

Xeaper (Webly Studio, Inc.)
390 NE 191st Street, STE 17292
Miami, FL 33179, USA
📧 support@weblystudio.com
☎️ +1 (786) 509-7366